QR code on tickets/memberships not scanning at gate
Helping guests get through the gate when QR codes fail
Symptoms:
QR codes in the app wallet or PDF tickets fail to scan at turnstiles or handheld readers.
Causes:
Fix:
Regularly test scanners with different devices/OS. - Provide on‑screen tips in the wallet about brightness.
QR codes in the app wallet or PDF tickets fail to scan at turnstiles or handheld readers.
Causes:
- Device brightness too low.
- Damaged or low‑quality printed codes.
- Outdated app generating a non‑current QR or barcode format.
Fix:
- Ask guests to maximise screen brightness.
- If on paper, reprint at higher quality.
- Ensure the app is updated to the latest version.
- Staff can manually lookup by membership ID/barcode if the QR still won’t scan.
Regularly test scanners with different devices/OS. - Provide on‑screen tips in the wallet about brightness.