Can’t log in  as stuck on “Preparing your experience”

For app users:

1) Force‑quit app and reopen.

2) Toggle airplane mode and try mobile data vs Wi‑Fi.

3) Ensure date/time are automatic.

4) If still stuck, log out/in; as last resort, reinstall.

Operator triage:

• Check auth service status; spikes in 401/403 or refresh‑token failures.
• Clear server session; revoke and reissue tokens.
• Inspect CDN/config deployments in last 24h.

• Add retry + status banner on loading screen.
• Telemetry with reason codes (network timeout vs auth failure).