Skip to content
English
  • There are no suggestions because the search field is empty.

Password reset link opens app but doesn’t allow updating password

Fixing reset links that route to the app without the form

Cause:

Deep link intercepts the reset URL but token isn’t passed to reset screen.

Fix:

1) Open reset email on the same device with the app.
2) Long‑press and open in system browser.
3) If token visible, copy and paste into /reset-password page.
4) Operators can issue a fresh reset email; tokens expire quickly.

Engineering notes: - Ensure deep link handler forwards token on all OS/browser combos. - Add web fallback if app missing/blocked.