Member self‑help checklist (before contacting support)
Five quick things to try that solve most issues
Checklist:
1) Verify your email and check spam for codes.
2) Make sure you’re logged into the same email used to buy/renew.
3) Pull down to refresh Wallet; log out/in if needed.
4) Update the app to the latest version; restart your device.
5) If a renewal is missing, contact the attraction with your order number.