Membership not showing because purchase email doesn't match login email

Symptoms:

Guest logs into the app but doesn’t see their membership. Ticketing record shows purchase made under a different email.

Fix:

• Verify the purchase confirmation email.
• Confirm the user is logging in with that exact email.
• If they prefer a different login email, Support can reassign membership to the desired address.

Prevention:

Educate at checkout: “Use this same email to log into the app.”