Multiple memberships bought together but only some show
One order, three members—why only one card shows
Symptoms:
Order shows 2+ memberships, but only one/two appear in the app wallet.
Cause:
Incomplete association of each membership to purchaser’s email, invalid emails, or formatting issues for secondary members.
Fix (Operator):
Ask the member to log out/in and refresh Wallet; if still missing, collect the order confirmation and all names/emails.
Prevention:
Checkout validation for each card’s email and a primary account email. Pre‑map family product slots to ensure distinct card issuance.
Order shows 2+ memberships, but only one/two appear in the app wallet.
Cause:
Incomplete association of each membership to purchaser’s email, invalid emails, or formatting issues for secondary members.
Fix (Operator):
- In the ticketing platform, confirm every membership has correct holder details and email.
- Ensure the primary account email is linked for minors/secondary members.
- Re‑emit creation events or send membership IDs to Support for reseed.
Ask the member to log out/in and refresh Wallet; if still missing, collect the order confirmation and all names/emails.
Prevention:
Checkout validation for each card’s email and a primary account email. Pre‑map family product slots to ensure distinct card issuance.