Message shows “Sent” but users didn’t receive it
Aligning messages with offer distribution and audience segments
Diagnosis:
Message UI shows Sent, but related Offer displays Distribution: N/A.
Send dialog says “undefined people”.
Fix:
1) Confirm Audience/Segment is valid (memberships, sites).
2) Re‑link Message ↔ Offer and re‑publish.
3) Re‑queue distribution and verify reach counter.
4) For email + push, confirm email template/sender is verified.
Monitoring:
Dashboard reach vs delivered; alert if reach delta >10%.
Message UI shows Sent, but related Offer displays Distribution: N/A.
Send dialog says “undefined people”.
Fix:
1) Confirm Audience/Segment is valid (memberships, sites).
2) Re‑link Message ↔ Offer and re‑publish.
3) Re‑queue distribution and verify reach counter.
4) For email + push, confirm email template/sender is verified.
Monitoring:
Dashboard reach vs delivered; alert if reach delta >10%.