What Support needs to fix membership display issues quickly
The checklist that gets your members sorted first time
When contacting support please include:
- - Member full name and email.
- - Membership ID(s) and product names.
- - Order ID and date.
- - Screenshots from ticketing platform and app.
- - Whether it is a renewal or new purchase.
- - Any prior fixes attempted (logout/login, reinstall, reseed requested).