Privacy Policy

Background

Fame Media Tech Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this site, www.n-gage.io (“Our Site”) or who uses Our Apps and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site or Our Apps. If you do not accept and agree with this Privacy Policy, you must stop using Our Site and Our Apps immediately.

1 Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site or Our Apps;

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Fame Media Tech Limited , a limited company registered in England under company number 11579910, whose registered address is 15 Parsons Court, Welbury Way, Aycliffe Business Park, County Durham DL5 6ZE.

“Operator” means a customer of Fame Media Tech Limited who has been granted a commercial license to operate the n-gage.io attraction management software and app.

“Our Apps” means any mobile application that is licensed and deployed on behalf of an Operator by Fame Media Tech Limited as part of the n-gage.io attraction management software solution.

2 Information About Us

2 .1 Our Site and Our Apps are owned and operated by Fame Media Tech Limited, a limited company registered in England under company number 11579910, whose registered address is 15 Parsons Court, Welbury Way, Aycliffe Business Park, County Durham DL5 6ZE.

2.2 Our Data Protection Officer is Bryan Hoare, and can be contacted by email at bryan@famemediatch.com

3 What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site or Our Apps. Our Site or Our Apps may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4 Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data We hold about you (see section 12);

4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14);

4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only old your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5 What Data Do We Collect?

Depending upon your use of our Site or Our Apps, we may collect some or all of the following personal and non-personal data:

5.1 Unique Device Identification – Sometimes, our products may store some unique identifiers of your device, only for analytics purposes or for storing your preferences. These will include:

- device name
- device year class
- device model
- operating system
- web browser type and version

5.2 A list of URLs that you may get directed to from your activity on Our Site or Our Apps

5.3 When you use Our Apps, your location, name, email address, photos, videos, app interaction data, user generated content, crash logs, diagnostics, app performance and app ID may be processed for app functionality, marketing, push notifications and ongoing maintenance as outlined below:

- Location

Used for way finding and enhancing the visitor experience. The user can opt out of this data being captured. This is not shared with third-parties.

- Name
Used for personalisation, communication and account management. This is only shared with email and push notification delivery partners.
- Email Address
Used for account management and communication. This is only shared with email delivery partners, and our app monitoring partner to understand which users have experienced problems.
- Photos
Used ephemerally as part of app functionality. This is not sent to our servers and is not shared with third-parties, unless the user chooses to do so via the sharing functionality.
- Videos
Used ephemerally as part of app functionality. This is not sent to our servers and is not shared with third-parties, unless the user chooses to do so via the sharing functionality.
- App Interaction Data
Used to support app functionality and for analytics. This is not shared with third parties.
- User Generated Content (e.g. feedback text)
Used by operators to support their management. This is not shared with third-parties.
- Other Action Data (e.g. feedback score)
Used by operators to support their management. This is not shared with third-parties.
- Crash Logs
Used for app analytics and problem diagnosis. This is shared with our app monitoring partner.
- Diagnostics
Used for app analytics and problem diagnosis. This is shared with our app monitoring partner.
- App Performance Data
Used for app analytics and problem diagnosis. This is shared with our app monitoring partner, including device ID, device name, device model, device operating system and web browser/version.
- Device ID
Used for app analytics and problem diagnosis. This is shared with our app monitoring partner.

5.4 We may also collect and process the following data about you:

Information that you provide by filling in forms on any part of Our Site or Our Apps. This includes information provided at the time of registering to use our site or Our Apps, registering to become a member of our site, subscribing to any of our services, posting material on our site or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of actions you carry out through our site and of the fulfilment of those actions.

Details of your visits to our site including, but not limited to, traffic data location data, content viewed and other communication data, whether this is required for our own purposes or otherwise, and the resources that you access.

6 How Do We Use Your Data?

6.1 All personal data is processed and stored securely for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

6.2.1 Providing and managing your access to Our Site or Our Apps;

6.2.3 Personalising and tailoring your experience on Our Site or Our Apps;

6.2.4 Personalising and tailoring Our products and services for you;

6.2.5 Market research;

6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by mail and telephone or text message or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 Third parties whose content appears on Our Site or Our Apps may use third party Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

6.6.1 All personal data referred to in section 5 above will be retained upon first registration for the period of time required to perform our services to you;

6.6.2 Personal data will be retained thereafter to keep you informed of other relevant annual events and activities until such times as you tell us to be removed from our database.

7 Our Apps

7.1 As outlined in section 5, when you use Our Apps, your location, name, email address, photos, videos, app interaction data, user generated content, crash logs, diagnostics, app performance and app ID may be processed for app functionality, marketing, push notifications and ongoing maintenance.

7.2 The user generated content of Our Apps are not controlled by Us and may contain objectionable material which may not be suitable for any child over 4 years old. If you are allowing a child under the age of 13 to use the app on your device, please give the necessary consents prior to passing the device to a child.

7.3 Any data you submit will be stored securely in a UK database for a period of 2 years from the time you last used the app after which time it will be securely deleted. If you opt in for marketing via the app we will continue to process your data for this purpose until you opt out.

8 How and Where Do We Store You Data?

8.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

8.2 Some of your data may be stored outside of the UK or European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site or Our Apps and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

8.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our site or Our Apps.

9 Do We Share Your Data?

9.1 We may share your data with other companies in Our group for marketing purposes to keep you informed of any other events or activities we feel may be relevant to you. This includes Our holding company and its subsidiaries.

9.2 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

9.3 We may compile statistics about the use of Our Site or Our Apps including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

9.4 We may sometimes use third party data processors that are located outside of the UK or European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

9.5 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirement , a court order, or a governmental authority.

10 What Happens If Our Business Changes Hands?

10.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of content. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

10.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

11 How Can You Control Your Data?

11.1 When you submit personal data via Our Site or Our Apps, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12 Your Right to Withhold Information

12.1 You may access certain areas of Our Site or Our Apps without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

13 How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at enquiries@famemediatech.com, or using the contact details below in section 13.

14 Contacting Us

If you have any questions about Our Site, Our Apps or this Privacy Policy, please contact Us by email at enquiries@famemediatech.com. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15 Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site or Our Apps following the alterations. We recommend that you check this page regularly to keep up-to-date.